Website Privacy Notice

NIH respects the privacy of individuals and organizations that interact with our website. This Website Privacy Notice explains how we may collect, use, disclose, and safeguard information submitted through our public website, including contact forms, repricing analysis request forms, case study requests, newsletter sign-ups, SMS consent forms, email inquiries, and similar website features.

Information We May Collect

We may collect information that you voluntarily provide to us, including your name, work email address, company name, job title, phone number, organization type, message content, and any other information you choose to submit through the website.

We may also collect limited technical and usage information, such as IP address, browser type, device information, pages visited, referral source, date and time of visit, and other website analytics information.

Do Not Submit PHI Through Public Website Forms

Unless NIH has expressly directed you to use a designated secure submission process, you should not submit protected health information, patient information, member information, prescription information, diagnosis information, claim details, dates of birth, medical record numbers, Social Security numbers, financial account information, or other sensitive personal information through public website forms.

Public website forms are intended for business inquiries and introductory communications only.

If you believe you need to provide member-level, patient-level, claims-level, prescription-level, or other sensitive information to NIH, please contact NIH first so that an appropriate secure transmission process can be established.

How We Use Website Information

We may use information submitted through the website to:

• Respond to your inquiry;
• Schedule a meeting or conversation;
• Provide information about NIH’s services;
• Evaluate whether NIH’s programs may be relevant to your organization;
• Send requested case studies, educational materials, or business information;
• Conduct a preliminary repricing or opportunity discussion, where appropriate;
• Improve our website, communications, and service offerings;
• Maintain records of business communications;
• Comply with legal, regulatory, contractual, and security obligations.

Healthcare and PHI

NIH may receive, create, maintain, transmit, or access protected health information in connection with services provided to or on behalf of health plans, plan sponsors, employer groups, third-party administrators, pharmacy service partners, or other healthcare-related entities. When NIH handles protected health information in that capacity, NIH does so in accordance with applicable law, contractual obligations, and any applicable business associate agreements or other governing agreements.

This public website is not intended to describe every way NIH handles protected health information in connection with client services. Client-specific and member-specific privacy obligations may be governed by separate agreements, plan documents, notices, authorizations, policies, or applicable law.

Analytics, Cookies, and Tracking Technologies

NIH may use cookies, analytics tools, or similar technologies to understand how visitors use our website and to improve website performance. NIH does not intend to use public website tracking tools to collect protected health information or to target individuals based on sensitive health information.

NIH should not deploy third-party tracking pixels, retargeting tools, session replay tools, or advertising technologies on pages that collect or could reveal sensitive health information unless reviewed and approved through appropriate legal, privacy, and security processes.

Sharing of Information

NIH may share website inquiry information with employees, contractors, vendors, advisors, technology providers, or service providers who assist us in operating the website, responding to inquiries, scheduling meetings, providing requested materials, or performing related business functions.

NIH does not sell protected health information. NIH does not knowingly use protected health information obtained through client services for targeted advertising.

NIH may disclose information when required or permitted by law, to protect our rights, to investigate suspected misuse of our website, to maintain security, or in connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets.

Data Security

NIH uses administrative, technical, and physical safeguards designed to protect information in our possession. However, no website, email system, text messaging system, or internet transmission is guaranteed to be fully secure. Users should avoid submitting sensitive information through non-secure public channels.

Contact

Questions about this Privacy Notice may be directed to:

You may also contact us through our website.